By subscribing to/ordering the  monthly magazines (OVERDRIVE / BETTERPHOTOGRAPHY) you consent to accepting the policies  laid out herein.

We reserve the right to withdraw or add on new offers and options.

On successful booking and payment of the order amount, a confirmation emailer with the relevant order details will be sent to the email address provided while signing up for your account online. (Please do check the Spam/Junk folder in case you do not find it in your Inbox)

Subscription / single issue bookings, and payments thereof, can be made online on eshop.network18publishing.com

Alternatively, subscribers may also send details and cheques towards payment of the subscription amount addressed to:

Network18 Media & Investments Limited
Publishing Division (Subscription Dept)
Shri Ram Mill Compound,
Ganpatrao Kadam Marg,
Worli, Mumbai 400018.

Cash payments would not be acceptable for subscriptions / single issue orders.

Print copies

• Print copies will be delivered to the address recorded at the time of order for subscription / single issue. 
• The first copy post subscription could be expected anytime between 3-6 weeks of subscription depending on the magazine issue cycle.  
• Single issue orders will be dispatched within 3-4 days of receiving the order.
• We  will endeavour to deliver the copies within the given timelines, by the chosen delivery method. However delays at the post, courier and other logistics factors are  beyond our control.
• Any changes to the address must be conveyed to  us either by email to customercare.publishing@nw18.com or subscriber could do so within their user profile at eshop.network18publishing.com post login.  All magazines due for dispatch post the correction of address will be delivered to the new address. 
• In case the changes to the address are made post the dispatch, we  will not be responsible to retrieve the magazine and deliver it to the new address.

Digital copies

• Digital copies of our  magazines OVERDRIVE  and  BETTER PHOTOGRAPHY are available to access and download only on eshop.network18publishing.com, post login and purchase of subscriptions / single issues.
• Digital copies will be accessible to access in the My Digital Mags link post login.
• Issues will be uploaded to subscribers’ accounts on the release date of the magazine.
  

Profile corrections

• Subscribers must update us of any corrections to their contact details, i.e. Email ID, Phone Number or Address. 
• Subscribers may update their profiles on eshop.network18publishing.com post login.  Alternatively they may write into customercare.publishing@nw18.com.  Profile correction updated on the website will be instant.  However those that are intimated over email would take upto 48 hours for updation.
• If changes to address are made post the dispatch of an issue,  we will not be responsible to retrieve the magazine and deliver it to the new address.
  

Gifts

• Offers including gifts may be issued from time to time along with subscriptions.
• Gifts will be dispatched within 2 to 4 weeks of subscription. 
• Gifts, if out of stock, will be replaced with alternate gifts of equal or more value, at our  sole discretion.

Non Delivery

• We  will endeavour to deliver the print editions of the magazines, starting 3-6 weeks from date of subscribing, to the address provided/updated with us.   Single issue orders will be dispatched within 3-4 days of receiving the order.
• In case a subscriber has not received an issue or his/her gift, kindly reach out to us at customercare.publishing@nw18.com
• If print copies are received by the subscriber in a damaged or mutilated condition, Network18 Publishing will provide a replacement copy on successful verification of the complaint.

Cancellations / Refunds

• Orders for subscriptions / single Issues once confirmed cannot be cancelled by the subscriber and are not refundable. 
• Network18 Publishing has the sole discretion to cancel or discontinue a subscription / single issue order. Pro-rata refund shall be made in the event of cancellation of subscription from our side.
• If for any reason we are unable to provide delivery of magazines to the location post subscription, Network18 Publishing will refund the prorated value of the subscription to the extent of undelivered copies back to the subscriber.

Complaints

Receipt of complaint shall be acknowledged within 48 hours and complaint shall be resolved within a maximum period of 1 month. A ticket number shall be provided for each complaint lodged, through which the customer can track the status of their complaint.

Chargebacks

Your chargeback claims will be processed as per the policies of the card issuing bank, acquiring bank and payment gateway. The said policies may be accessed on each such party's respective website, or on demand by approaching each such party's customer service. You can initiate the chargeback claim process by raising the issue with the card issuing bank, by following the procedure of the said bank. We will endeavour to support the card issuing bank, acquiring bank and payment gateway to the best of our ability, to assess the issue and come to an accurate determination.

End Of Season Offer

• This offer is applicable only for subscriptions from 21-Dec-2021 onwards.
• The offer is available only on the special offer page created.
  Overdrive: https://eshop.network18publishing.com/specialoffer/overdrive/end-of-season-offer-154
  Better Photography: https://eshop.network18publishing.com/specialoffer/betterphotography/end-of-season-offer-160
• The offer entitles all potential subscribers a flat Rs 500 off on any subscription offer.
• The Rs 500 off is calculated and the net amount shown is what is payable by subscriber.
• The price off is not exchangeable for cash or any other offer.
• Subscribers will be bound by all the other terms and conditions and order policies as listed out here.
• Network18 reserves the right to withdraw the offer at any time without any prior intimation.